Last Updated: Aug 07, 2026

Toprock, a brand of Fakhree Marbles (“Toprock,” “Fakhree Marbles,” “Company,” “we,” “us,” or “our”), respects the privacy of its customers, prospective customers, website visitors, vendors, partners, contractors, architects, designers, consultants, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, process, share, and protect personal information when you visit our website, submit an enquiry, communicate with us, purchase products or services, request a quotation, work with us on a project, subscribe to communications, or otherwise interact with Toprock or Fakhree Marbles.

By using our website, submitting information to us, communicating with us, or engaging our products or services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The type of information we collect depends on how you interact with us and the nature of your enquiry, transaction, or project.

Personal and Contact Information

We may collect information such as:

• First and last name
• Business or company name
• Job title or profession
• Email address
• Telephone or mobile number
• WhatsApp or other messaging contact details
• Residential, billing, shipping, business, or project address
• Country, state, city, and postal code
• Communication preferences
• Information provided through website forms
• Information provided during phone calls, emails, SMS, WhatsApp conversations, meetings, or other communications

Business and Project Information

When you request a quotation, purchase materials, engage us for a project, or communicate with us regarding work, we may collect:

• Project name and location
• Property or site details
• Project plans and specifications
• Architectural drawings
• Design documents
• Material requirements
• Product selections
• Measurements and quantities
• Construction schedules
• Delivery requirements
• Technical specifications
• Photographs and videos of a property or project
• Samples and product preferences
• Contractor, architect, designer, consultant, or project-manager details
• Quotations, proposals, purchase orders, invoices, agreements, and contracts
• Project communications
• Questions, requirements, revisions, approvals, and feedback
• Delivery, logistics, customs, export, and import information
• Other documents reasonably required for completing the project

We may maintain these documents as part of the client or project record.

2. Personal and Financial Information

Depending on the nature of a transaction or project, Toprock may request personal, business, identity, billing, or financial information that is reasonably necessary to complete a transaction, verify information, arrange payments, provide credit where applicable, process refunds, comply with legal requirements, manage international trade, or complete a project.

Such information may include, where applicable:

• Billing information
• Bank account information
• Payment and transaction details
• Tax or GST-related information
• PAN, company registration, or other identification information where legally or commercially required
• Purchase and transaction history
• Invoices and payment records
• Credit or financing-related information where applicable
• Project budgets
• Business financial documents where required for a commercial transaction
• Import/export or customs documentation
• Other financial or commercial information provided by the customer

We will only request such information where it is reasonably required for a legitimate business, contractual, project, payment, compliance, or legal purpose.

Information of a confidential nature will be handled with appropriate care and access will be limited to personnel, service providers, advisers, or business partners who reasonably require such information for the applicable purpose.

3. How We Collect Information

We may collect information directly from you when you:

• Visit our website
• Complete an enquiry or contact form
• Request a quotation or catalogue
• Contact us by telephone
• Send an email
• Communicate through SMS, WhatsApp, or another messaging platform
• Visit our office, facility, showroom, or project location
• Attend a meeting, exhibition, event, or trade show
• Purchase a product
• Enter into a commercial relationship with us
• Provide project plans or documents
• Subscribe to newsletters or marketing communications
• Communicate with our employees or representatives
• Interact with our advertisements or social media accounts

We may also receive information from authorized representatives, architects, contractors, consultants, designers, distributors, agents, logistics partners, business partners, publicly available sources, and other parties involved in your project or transaction where permitted by law.

4. How We Use Your Information

We may use your information for purposes including:

Enquiries and Customer Service

We may use your information to:

• Respond to enquiries
• Answer questions
• Contact you regarding your requirements
• Provide information about our products and services
• Prepare quotations and proposals
• Arrange consultations or meetings
• Provide customer support

Client, Work, and Project Communications

We may use your information to communicate about:

• Active projects
• Material selections
• Product specifications
• Drawings and plans
• Quotations
• Estimates
• Orders
• Purchase orders
• Invoices
• Payments
• Documents requiring approval
• Production updates
• Dispatch information
• Shipping and logistics
• Installation or project requirements
• Changes to project scope
• Questions requiring your response
• Documentation needed from you
• Project schedules
• Delivery timelines
• Customer support
• Warranty or after-sales requirements

These communications may be sent by email, telephone, SMS, WhatsApp, other messaging platforms, or other reasonable communication channels.

Processing Orders and Projects

Your information may be used to:

• Create and maintain your customer account
• Process orders
• Manufacture or source products
• Coordinate project requirements
• Arrange packaging and transportation
• Coordinate domestic or international shipping
• Manage customs and export documentation
• Process payments
• Issue invoices
• Process refunds
• Maintain financial and transaction records
• Provide after-sales service

Internal Business Operations

We may use information for:

• Customer relationship management
• Business administration
• Project management
• Accounting
• Auditing
• Quality control
• Customer service
• Internal reporting
• Fraud prevention
• Security
• Legal and regulatory compliance
• Record keeping
• Business analytics
• Improving our products, services, website, and customer experience

5. Marketing and Educational Communications

Where permitted by applicable law, and where required based on your consent or preferences, Toprock may use your contact information to send you marketing and educational communications.

These may include:

• Product information
• New product launches
• Marble and natural stone collections
• Catalogues
• Offers and promotions
• Company updates
• Industry updates
• Educational materials
• Product guides
• Design ideas
• Stone-selection information
• Maintenance and care information
• Project inspiration
• Case studies
• Completed projects
• Events and exhibitions
• Newsletters
• Business announcements
• Relevant services
• Follow-up communications after an enquiry
• Information that we believe may be relevant to your business or project

Communications may be made through email, SMS, telephone, WhatsApp, digital advertising, social media, or other communication channels, subject to applicable laws.

Opting Out of Marketing Communications

You may stop receiving marketing communications from us at any time.

You may opt out by:

• Clicking the Unsubscribe or Opt Out link included in an email or marketing communication;
• Selecting an available opt-out preference in our marketing materials;
• Replying “STOP,” “OPT OUT,” or another stated opt-out instruction to an SMS where that functionality is available;
• Informing our representative that you do not wish to receive marketing communications; or
• Sending your opt-out request to info@fakhreemarbles.com.

We will process valid opt-out requests within a reasonable period.

Please note that opting out of marketing communications will not necessarily stop essential business, transactional, project, customer-service, payment, order, security, or legal communications.

For example, if you have an active order or project with us, we may still contact you regarding your quotation, project, payment, approval, shipment, delivery, or other information necessary to complete the work.

6. Consent and Withdrawal of Consent

Where we process your information based on consent, you may withdraw that consent, subject to applicable law and any legitimate requirements relating to an existing transaction, contract, project, legal obligation, or record-retention requirement.

Withdrawal of consent will apply to future processing based on that consent and will not necessarily affect processing that occurred before the withdrawal.

You can contact us at info@fakhreemarbles.com to request withdrawal of consent or change your communication preferences.

7. Cookies and Website Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referral source
• Website activity
• Approximate geographic information
• Cookie identifiers
• Website interaction information

We may use cookies and similar technologies to operate the website, remember preferences, understand website performance, measure traffic, improve the user experience, maintain security, and support advertising and marketing activities.

Some cookies may be provided by third-party analytics, advertising, communication, or technology providers.

Where required by applicable law, users may be provided with choices regarding non-essential cookies.

Browser settings may also allow users to restrict or delete cookies. Disabling certain cookies may affect how some website features operate.

8. How We May Share Information

We do not intend to sell personal information as a standalone commercial product.

However, we may share information where reasonably necessary with service providers and other parties assisting us with business operations.

These may include:

• Cloud hosting providers
• Website hosting providers
• IT service providers
• Customer relationship management systems
• Email and SMS communication providers
• Marketing and advertising providers
• Analytics providers
• Payment processors
• Banks and financial institutions
• Accountants and auditors
• Legal advisers
• Insurance providers
• Manufacturers
• Suppliers
• Contractors
• Architects and project consultants
• Installation teams
• Shipping companies
• Freight forwarders
• Logistics providers
• Customs brokers
• Government authorities
• Business partners involved in fulfilling an order or project

Such parties should receive only the information reasonably required for the relevant service, transaction, project, or legal requirement.

We may also disclose information where we reasonably believe disclosure is required to:

• Comply with applicable law
• Respond to lawful government requests
• Comply with court orders or legal proceedings
• Enforce contractual rights
• Prevent fraud
• Investigate misuse or security incidents
• Protect the rights, property, or safety of our company, customers, employees, or others

9. Confidential Project and Client Information

We recognize that customers may provide commercially sensitive, personal, technical, architectural, financial, or confidential information while working with us.

We will take reasonable steps to maintain the confidentiality of such information.

Access may be limited to employees, contractors, service providers, advisers, or project participants who need the information to perform their work.

Where information is shared with external parties for manufacturing, design, logistics, technical, payment, compliance, or other project requirements, we will take reasonable steps to ensure it is handled appropriately.

Customers should avoid providing unnecessary confidential or financial information where it is not relevant to their transaction or project.

10. Data Storage and Security

We take reasonable administrative, organizational, physical, and technical measures designed to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Depending on the nature of the information and the systems being used, these measures may include:

• Secure cloud-based storage
• Access controls
• Account authentication
• Restricted employee access
• Secure servers
• Password protection
• Backup procedures
• Security monitoring
• Vendor security controls
• Internal confidentiality procedures
• Appropriate technical security measures

Information may be maintained on secure cloud servers operated by Toprock, Fakhree Marbles, or reputable third-party technology and cloud-service providers.

Access to confidential customer and project information is limited according to business requirements wherever reasonably practical.

However, no internet transmission, electronic communication, server, database, or storage system can be guaranteed to be completely secure. While we take reasonable precautions to safeguard information, we cannot guarantee absolute security.

11. International Storage and Transfers

Fakhree Marbles serves customers and projects in multiple markets and may work with international suppliers, clients, technology providers, logistics providers, and other service providers.

As a result, information may in some circumstances be processed, accessed, or stored outside the country in which it was originally collected.

Where such transfers occur, we will take reasonable steps to handle personal information in accordance with applicable data-protection requirements.

12. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, contractual, accounting, taxation, project, warranty, dispute-resolution, regulatory, or legal purposes.

For example, we may retain:

• Customer records
• Project documentation
• Agreements
• Purchase orders
• Quotations
• Invoices
• Transaction records
• Payment records
• Shipping documentation
• Customs documentation
• Communications
• Product specifications
• Project approvals

for appropriate periods after a transaction or project has been completed.

When information is no longer reasonably required and there is no lawful or legitimate reason to retain it, we may securely delete, anonymize, archive, or otherwise dispose of it in accordance with our internal procedures and applicable laws.

13. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to request certain actions regarding your personal information, including:

• Asking what personal information we maintain about you
• Requesting correction of inaccurate information
• Requesting completion or updating of information
• Requesting deletion or erasure of certain information
• Withdrawing consent where processing is based on consent
• Changing your marketing preferences
• Opting out of marketing communications
• Raising a complaint or grievance regarding how your personal information is handled

Certain requests may be restricted where information must be retained for legal, regulatory, accounting, fraud-prevention, contractual, project, dispute-resolution, or other legitimate purposes.

To make a privacy request, contact us at:

Email: info@fakhreemarbles.com
Phone: +91 88756 65999

We may need to verify your identity before fulfilling certain requests.

14. Information About Other People

If you provide us with personal information about another individual, such as an employee, architect, designer, contractor, customer, project manager, consultant, representative, or business partner, you should ensure that you are authorized to provide that information and that its use for the relevant purpose is appropriate.

15. Third-Party Websites and Services

Our website or communications may contain links to websites, applications, social media platforms, payment systems, or services operated by third parties.

We do not control the privacy practices of independent third parties.

Your use of such services may be governed by their own privacy policies and terms. We encourage users to review the privacy policies of third-party websites and services before providing personal information.

16. Business Transfers

If Toprock, Fakhree Marbles, or the relevant business undergoes a merger, acquisition, restructuring, financing, sale of assets, transfer of business, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

17. Children’s Privacy

Our products and services are intended primarily for businesses, professionals, property owners, designers, architects, contractors, and adult customers.

We do not knowingly seek to collect personal information directly from children for marketing or commercial purposes.

If we become aware that information relating to a child has been collected in circumstances where appropriate authorization was required, we may take reasonable steps to delete or appropriately handle such information in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations
• Our products or services
• Technology
• Website functionality
• Marketing practices
• Legal requirements
• Data-protection requirements

When we make changes, the updated Privacy Policy will be published on our website with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice or seek consent for material changes.

We encourage users to review this Privacy Policy periodically.

19. Questions, Requests, Complaints, and Grievances

If you have questions about this Privacy Policy, wish to update your information, withdraw consent, opt out of marketing communications, exercise an available privacy right, or raise a privacy-related concern, please contact us.

Toprock, a brand of Fakhree Marbles

Address:
60 Moti Magri Scheme
Udaipur, Rajasthan 313001
India

Email: info@fakhreemarbles.com

Phone: +91 88756 65999

We will make reasonable efforts to review and respond to privacy-related requests and complaints in accordance with applicable requirements.

20. Consent to This Privacy Policy

By providing personal information to us, submitting a website form, requesting information, communicating with us, entering into a business relationship, or using our website and services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires your consent for a specific type of processing, communication, or marketing activity, we will rely on the appropriate consent or other lawful basis before carrying out that activity.

Your continued business or project communications may be necessary for us to fulfill requests, contracts, orders, payments, deliveries, or other services you have requested.